IncaSpin Casino Privacy Policy

At IncaSpin Online Casino, we are committed to protecting the privacy and personal data of every player who visits or registers on our platform. This Privacy Policy explains how we collect, use, store, and protect information about you when you access our website at incaspin.com, use the IncaSpin app, or interact with any of our services. We encourage you to read this document carefully before using our platform. By accessing IncaSpin Online Casino, you acknowledge that you have read and understood the practices described below. If you have any questions, you can reach us at support@incaspin.com at any time.

1. Who We Are

We operate IncaSpin Online Casino as Legasta Technologies SRL, a company incorporated under the laws of Costa Rica, company number 3-102-921383, with our registered address at Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office Thirty Three Five. We hold an online gaming licence No. 0000058, issued by the Tobique Gaming Commission. As the data controller responsible for your personal information, we take our obligations under applicable privacy and data protection laws seriously and apply them across all 28 language locales available on our platform.

2. Information We Collect

When you register an account, complete transactions, or interact with our IncaSpin casino login system or any other part of our platform, we may collect the following types of information about you:

• Your full name, date of birth, and contact details including email address and telephone number
• Your home address and country of residence, used for eligibility verification and compliance purposes
• Username, password, and account credentials created during the incaspin login process
• Financial data including payment method details, transaction history, deposit and withdrawal records
• Device information, browser type, IP address, and session data collected when you access the incaspin app or our web platform
• Gameplay data, including game history, bonus usage, wagering activity, and loyalty tier progression
• Communications you send us via live chat, email, or our disputes contact address at disputes@egis-adr.com
• Promotional preferences, including any inca spin promo code you have entered or bonus offers you have claimed

3. How We Use Your Information

We use the data we collect to operate and improve our services, verify your identity, process payments, and ensure compliance with our licensing obligations under the Tobique Gaming Commission. Specifically, at IncaSpin Online Casino we use your personal information for the following purposes:

• To create, verify, and manage your player account and facilitate the incaspin casino login experience
• To process deposits and withdrawals using your chosen payment method, including Visa, Mastercard, Skrill, Neteller, bank transfer, and supported cryptocurrencies
• To administer bonuses and promotions, including the inca spin bonus offers, the Welcome Package, High Roller Bonus, Sunday Reload, and tournament participation
• To deliver gamification features such as Missions, the Wheel of Fortune, and our Loyalty Suite
• To enforce our Responsible Gambling tools, including Cooling-off periods and self-exclusion
• To comply with anti-money laundering requirements, which include a 3x playthrough condition on deposited funds before any withdrawal
• To detect and prevent fraud, bonus abuse, VPN usage, and access from restricted jurisdictions
• To respond to your enquiries and provide customer support in English and additional languages via live chat available 24/7
• To send you relevant promotional communications where you have given us permission to do so

4. Legal Basis for Processing

Our processing of your personal data is based on one or more of the following lawful grounds: the performance of a contract with you (operating your account and providing gaming services); compliance with a legal obligation (anti-money laundering, age verification, and gaming regulations); our legitimate interests in running a secure and responsible online casino; and, where applicable, your explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Cookies and Tracking Technologies

We at IncaSpin Online Casino use cookies and similar tracking technologies to enhance your experience on our platform, whether you access us via desktop browser, mobile browser, or through the incaspin casino app installed as a progressive web app directly from your browser. Cookies help us remember your preferences, maintain your session security, analyse site traffic, and deliver relevant content. You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our platform. We distinguish between strictly necessary cookies required for the site to operate, analytical cookies that help us understand how players navigate the incaspin live casino and other sections, and marketing cookies used to present relevant offers.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Game providers and software suppliers, including those powering our live casino and slots library of over 6,000 titles, to the extent necessary for game delivery and geo-restriction enforcement
• Payment processors who handle transactions on our behalf, including card networks and e-wallet providers
• Identity verification and KYC service providers engaged to confirm your eligibility before we process withdrawals
• Regulatory authorities, including the Tobique Gaming Commission, where disclosure is required by law or licence conditions
• Dispute resolution services, including our alternative dispute resolution contact at disputes@egis-adr.com
• Analytics and fraud prevention partners who help us maintain the security and integrity of our platform

All third parties we engage are required to handle your data securely and in accordance with applicable privacy standards.

7. Geographic Restrictions and Eligibility

Our platform is not available to players from a range of restricted jurisdictions. We apply geo-blocking and eligibility checks at account registration and at the point of payment to enforce these restrictions. If we determine that you have accessed our services from a restricted territory, provided false information about your location, or used a VPN to circumvent geographic controls, we reserve the right to void your account, forfeit any winnings, and close your account immediately. Players in certain jurisdictions are also subject to game-specific restrictions imposed by individual software suppliers.

8. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Financial and transaction records are typically retained for a minimum of five years in compliance with anti-money laundering legislation. Where you request account closure, we will anonymise or delete data that we are no longer legally required to hold.

9. Your Rights

Depending on your country of residence, you may have a number of rights in relation to your personal data that we hold. These may include:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data where we no longer have a lawful basis to retain it
• The right to restrict or object to certain types of processing
• The right to data portability where processing is based on your consent or a contract
• The right to withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at support@incaspin.com. We will respond to your request within the timeframe required by applicable law.

10. Security

We implement technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. Our security practices apply across the IncaSpin Online Casino platform, including the incaspin app environment and all payment processing systems. Despite our best efforts, no system is completely immune to risk, and we encourage you to use a strong, unique password and to contact us immediately if you suspect any unauthorised activity on your account.

11. Children

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. Registration on our platform requires an explicit 18+ confirmation. If we become aware that a minor has registered an account, we will close that account and delete the associated data promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through our platform or by email. Continued use of IncaSpin Online Casino following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our team. We are available 24 hours a day, seven days a week via live chat on our website, or you can reach us by email at support@incaspin.com. For formal disputes, you may also contact our alternative dispute resolution service at disputes@egis-adr.com.